Replacement / Return Policy by Oateo.com

In 7 days except the following:.

  • Products perishable in nature
  • Items that have been used or opened
  • An item not returned in the condition it was received
  • Any item received by us in a damaged condition
  • Items sourced or delivered outside India

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • there might be a manufacturing defect
  • or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy

  • Replacement request must be made within 7 days of purchase and must not be part of above list
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above
  • In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order
  • In the case of perishable items or custom-made non-perishable items, neither Oateo.com nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by Oateo.com

Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.

Cases of goods unavailability or service problem

  • If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
  • If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands
  • 100% refund will be given if product is not available or vendor is not able to ship the products
  • For couriered products, If the delivery address is outside the service area, then only 100% refund will be given

Shipping Returned Merchandise

In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned